We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through certified PCI-DSS Level 1 payment gateways with 256-bit SSL encryption.

We prepare shipments swiftly. Please contact us within 12 hours of placing your order. Once an order is fulfilled and assigned a carrier tracking number, we are unable to change the address or intercept the package.

Yes. As soon as your order has been dispatched from our workshop (typically 1-2 business days), an automated email containing your tracking link and shipment details will be delivered to your inbox.

• United States, UK, Canada, Australia: 7-12 business days
• Rest of the World: 10-18 business days

*Please allow 1-2 business days for crafting, rigorous inspection, and protective packaging.

The vast majority of shipments clear customs without extra charges. However, any local import duties, VAT, or handling charges assessed by regional authorities remain the recipient’s responsibility.

We provide a 30-day satisfaction guarantee. If an item does not meet your expectations, send it back in its unworn condition with the original protective packaging within 30 days of arrival for a full reimbursement or exchange.

If your package arrives damaged in transit, please contact us with a clear photo within 48 hours of delivery. We will promptly dispatch an expedited replacement or issue an immediate full refund at zero extra cost to you.

Yes. Every piece is handcrafted using authentic, natural minerals and verified materials. Because naturally formed elements are unique, subtle variations in coloration, grain, and inclusions are natural hallmarks of genuine artisan craftsmanship.

Wrap a soft measuring tape snugly around your wrist just below the wrist bone. Record the exact measurement and add 0.5-1 cm (approx. 0.25-0.4 inches) for ideal daily comfort.